Q: Why do you prefer to use hardwired systems over wireless?

A: Wireless alarm systems are not a bad option, and we do install many of them, but when it is possible to install a wired system we prefer to do so. Wired systems are generally more reliable, require less maintenance (battery-replacement) and cost about the same.

Q: Who services the system, and what do we do in case of emergency or false alarm?

A: Even if your system is being monitored by the central station, call J.J. Vanderson for all service issues. You can call us 24-hours a day with problems or concerns. If your system is monitored by the central station and an alarm occurs, they will call your house first (to determine whether it is an actual emergency or a false alarm), then call your local police or fire department, and then go through an emergency call list that you provide (cell phone numbers, work numbers, neighbors, friends, etc.).

Q: Are false alarms a big problem?

A: They can be a big problem, but through good system design and careful attention to detail we make every effort to minimize the chances of false alarm problems.

Q: Can I get a discount on my homeowner's insurance by having an alarm system?

A: Check with your insurance company, as policies vary, but usually people do get significant discounts by having having an alarm system, and greater discounts by having that alarm system monitored.